At Maple Threads Co, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund policy to make the return process as seamless as possible.

1. Eligibility

To be eligible for a refund, items must be returned in their original condition, unworn, unwashed, and with all tags attached. Returns that do not meet these criteria may not be accepted.

2. Timeframe

You may initiate a return for a refund within 30 days of receiving your order. After this period, we may not be able to process your refund.

3. Refund Process

To request a refund, please contact our customer service team at [email protected] with your order number and reason for return. Once your return is approved, you will receive instructions on how to ship the item(s) back to us.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider.

5. Return Shipping

You will be responsible for covering the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure your return reaches us safely.

6. Exchanges

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item for a different size or color, we recommend initiating a return for a refund and placing a new order for the desired item.

7. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you every step of the way.

Please note that this refund policy applies only to purchases made directly through our website. If you purchased Maple Threads Co products from a third-party retailer, please refer to their return policy for assistance.